Clava saw an opportunity for an all-in-one resident experience app. We worked with Clava to develop the features needed for lifestyle communites to manage their home, book amenities, join clubs, request maintenance and more.
Insights from real communities helped us shape the product structure and user experience. We developed a visual style and product UI in tandem with an adaptive design system that was applied across multiple community brands and organisations.
An all-in-one resident experience app for lifestyle communities.
The new style had to cater to various communities and reflect the positive, active and social lifestyle different communities offer on the platform.
Working with Lifestyle Directors, we worked to understand residents’ needs, frustrations and key jobs to be done. Personas and user journeys were utilised to inform the team of different user groups and their unique requirements during the design phase.
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